FAQ
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WERE YOU AFFECTED BY THE WILDFIRES?
We are extremely grateful that our property was not affected by the 2020 Holiday Farm Wildfire. While we were not directly affected, our community was and we encourage guests to shop local, and support our local community as it heals.
We are also co-sponsoring temporary housing on property for wildfire victims with FEMA, and are excited to welcome our neighbors back home.
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ARE PETS ALLOWED?
We allow well-behaved dogs on property. All pets must be on a leash while on property. We ask that your pup is under control at all times, and never left alone in your accommodations. Pets are NOT allowed in The Great Hall or O’Neil Lodge.
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ARE YOU KID/FAMILY FRIENDLY?
Absolutely! Our property is the perfect spot for a family getaway. Between the outdoor swimming pool, trails, basketball courts, and fly fishing pond, you shouldn’t have a problem keeping the kiddos off their iPads.
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WHAT ABOUT LARGE GROUPS?
We have been hosting large groups since 1997, and would love to host your next event! Church groups, sports camps, family reunions and weddings — we host it. Let us know what you’re looking for and we’ll make it happen.
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WHAT IS YOUR CANCELLATION POLICY?
all pre-paid payments are non-refundable
A 50% deposit is due at the time of booking, and is 100% non-refundable
The remainder of your balance is due 48hrs prior to your stay, and once received is non-refundable
If you need to cancel, please do so 48hrs before arrival. We understand that life happens and are happy to credit your account for a future stay, however we do not offer refunds. Thank you in advance for your understanding!
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DO YOU OFFER EARLY CHECK-IN / LATE CHECK-OUT?
We totally understand how inconvenient check-ins/outs can be, and are happy to accommodate requests whenever we can, free of charge.
Please let us know in advance and we will do our best to make it happen! Worst case scenario, we’ll hold onto your bags.
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IS MY RESERVATION GUARANTEED?
Yes — your payment guarantees your reservation, and we do not overbook our rooms.
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IS THERE WIFI, CABLE or TV?
Yes! We provide smart TV’s in each unit for screaming channels and wifi is available in each cabin.
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IS THERE AC?
The Resort does not have AC, but we provide fans in every room.